How to downgrade your iubenda plan

Don’t need all features or products you currently have in your plan? Considering a lower tier subscription after reviewing your current usage?

In this guide, we explain how to easily downgrade your iubenda subscription directly from your account. Find out what downgrading means for your current product and feature setup. Let’s dive in!

How to downgrade: Step-by-step

• If you aren’t yet, log into your account at iubenda.com;
• Go to your dashboard where you can see all your projects;
• Click on the project you want to downgrade;

• Once on the project page, click the Settings icon located to the right of the project name;

• Go to the section called “Manage subscription”;
• Click “Choose” on the subscription you want to downgrade to. 💡 You can downgrade to any lower-tier plan;

• An alert message may pop up with a reminder of the features that will be restricted or disabled because of the downgrade – see below for more on the topic;
• Hit “Continue” if you want to go ahead. You will be redirected to the checkout page;

💡 The amount owed for the new subscription will be recalculated and displayed at the bottom of the checkout page, with a credit applied from your ongoing subscription.

• Hit “Save & Pay”;
• You’re done! Your plan has been downgraded.

How to manage restrictions or deactivations after a downgrade

📌 What happens after a downgrade

Each of our plans comes with a unique set of features. Certain product features will need to be restricted after a downgrade. To continue using them, you may need to take specific actions, such as removing higher-tier features (e.g. custom clauses or multi-language support). Until these actions are completed, some products may be temporarily disabled.

🔎 Example 1: Downgrade from Advanced to Essentials

Your Advanced site is configured in English, German and French. You want to downgrade to an Essentials plan.

👉 However, the Essentials subscription only includes 1 language. When downgrade is completed, an alert banner will appear on your project page (see image below). Since the multi-language feature applies to multiple products in your dashboard, those will be disabled until you clear out the restriction. To do that, you will need to remove 2 languages out of the current 3.

💡 What happens to the various implementations on my website/app when related iubenda products have been disabled? Your Privacy and Cookie Policy, for example, will be deactivated and display a blank ‘No longer active’ message when accessed by you or visitors to your website/app. The consent banner, on the other hand, will not display anymore. This will clear out whenever you perform the listed required actions on your dashboard to enable products back. See how to do this below.

Of course, please also note that if you choose to downgrade to a lower-tier plan, certain products you may currently be using won’t be included in the new downgraded plan at all.

📌 How to enable restricted products back after a downgrade

After a downgrade, an alert message may appear on your dashboard, prompting you to take specific manual actions to stay within the limits of what’s included in the new downgraded plan vs. your previous higher-tier plan.

Here is a summary table of what small actions might be required from you and how you can take them.

👋 Want to understand in detail what each plan includes? Take a look at our pricing comparison

📌 How to reactivate products or features that require an upgrade

Need this product or feature you just lost by downgrading? Not an issue. You can easily upgrade back to the subscription of your choice at any time.

Option 1. Our upgrade modal displays

While browsing our iubenda interface, whenever you try to use products/features that require an upgrade, our upgrade modal should display. See the images below.

Option 2. Upgrade directly from your project page

Here’s a quick way to upgrade to any plan of your choice, at any time: 👉 follow the steps here