iubenda Multi-User Accounts Feature Overview

With the iubenda multi-user accounts feature, invite multiple iubenda users to access the same iubenda dashboard!

What is the multi-user accounts feature?

Previously, an iubenda site or app project could only be accessed using one single email address, which was the email address used during initial signup. With our multi-user accounts feature, multiple iubenda users can now access the same dashboard (and all the related site/app projects) using their own individual email addresses.

💡 This feature is available in all our plans, both paying and free. Learn more about our offer on our pricing page

Why should you use it?

🚀 Seamless collaboration: no need to share login credentials
🚀 Improved flexibility: give and track relevant access to specific team members
🚀 Streamlined compliance management: assign various projects to members in charge of specific functions like whistleblowing management or DSR

Who is it for?

The iubenda multi-user accounts feature can be useful in a variety of scenarios, including:

• Enabling multiple collaborators from the same digital agency to manage all of their clients’ websites without needing to share login credentials;
• On the other hand, allowing clients who manage their own iubenda account to invite digital professionals they work with, such as agency collaborators or independent consultants, to access website compliance settings and information. For example, a developer might need access to embedding codes, or a marketing consultant may want to review analytics, such as consent rates.

💡 Note for agencies: This feature is not yet designed to allow each client to access their own project only within your iubenda team. Currently, all team members can view the entire dashboard, meaning all client projects are visible to everyone you invite.

How does it work?

📌 Admins

Admins are the only ones who can invite new team members and access or manage billing information.

When inviting new members, the admin sets a role for each new invited user, which in turn gives them specific permissions. The available roles are:

📌 Member permissions

All team members have access to the admin’s entire iubenda dashboard, including all site/app projects. However, the access and management of certain products like our Whistleblowing Management Tool can be restricted.

📌 Admins: How to invite members

As an admin, you can invite members to your team. It can easily be done from the dedicated section within your iubenda dashboard. Here’s how:

• Log into your iubenda account;
• Once logged in, click on your email address on the top right;
• Click on “Teams” to access your Teams area;

• Click on the blue button “+ Add User”;

💡 To remove a team member, click on the bin icon next to the user of your choice in your Teams area.

• Insert the email address of the user you want to invite;
• Select the role you want to give this user (see above for role permissions);

• Click on “Send invitation”;
• You’re done! The user you invited will receive an email prompting them to join your team.

📌 Members: How to join a team

• After the admin has added you as a new member, check out your inbox for your invitation email;
• Click on the ‘Join now’ button on the email. You should be redirected to iubenda.com;
• If you don’t have an iubenda account already, you will have to create one. If you have one, log in;
• When accessing your own iubenda Teams area, you should be part of two teams:
  • Your default team;
  • The team you were invited to join.
• Feel free to switch between teams using the “Teams of…” button at the top of the page, and start collaborating!