At iubenda, we deeply value the importance of providing excellent support to our customers. We understand that navigating the complex landscape of data protection laws and regulations can be challenging, which is why we’re committed to offering timely, effective, and reliable assistance for our Consent Management Platform (CMP).
In addition to our standard support, we’ve established dedicated support for Google services as part of our status as a Google CMP Partner. This specialized support ensures that users of Google products receive targeted assistance for their unique needs.
Here’s what you can expect from our CMP support:
Scope of support
Our CMP support covers:
Correct implementation of the latest version of CMP banners on your websites and/or apps, Google Consent Mode, Google Tag Manager (GTM) when activated, and IAB’s Transparency and Consent Framework (TCF).
Continuous troubleshooting support for the above implementations.
This support is available to all users of Google services, regardless of which iubenda plan you’re on.
Response time commitment
We pledge the following response times for CMP-related inquiries:
Ultimate Plan: First response within 1 business day (24 hours).
Free, Essentials, and Advanced Plans: First response within 4 business days (96 hours).
What this means for you
Immediate Acknowledgment: You’ll receive an immediate response confirming that we’ve received your CMP inquiry.
Timely Resolution: Our support team will work to resolve your CMP issue or answer your question as quickly as possible after the initial acknowledgment, within the timeframes mentioned above.
Transparent Communication: We’ll keep you updated on the progress of your support request throughout the resolution process.
Multilingual Support: Our CMP support service is available in English, Italian, French, German, Spanish, Portuguese, Dutch, Swedish, and Danish.
How to reach us
We offer multiple ways to get the CMP support you need:
Live chat and email support for quick and efficient query resolution.
Comprehensive resources and guides for in-depth, self-serve assistance.
Personalized installation calls to ensure smooth CMP setup.
We’re committed to your success with our CMP solution and are here to provide the support you need to confidently manage consent and comply with data protection regulations.
