Warum funktioniert meine Zahlung nicht?

The payment for your iubenda subscription isn’t going through? Receiving error messages in your inbox?

💡 Before we get into the troubleshooting, check these steps first on your Account and Billing page:

✅ Did you save a default payment method under ‘Payment Methods’?
✅ Is your payment method still valid or is it expired? If not, update it now!
✅ Is your billing information up-to-date? If not, check this out!

Still not working? Try the tricks below!

1. Delete all payment methods saved in your account

If you still have some old payment methods saved in your account, this could be causing issues. The best is to delete all the payment methods that are saved.You will have to re-insert your payment info only when prompted to do so at checkout (rather than saving it in your account beforehand). Here’s how:

1. Under ‘Payment Methods’ in your Account and Billing page, hit the red ‘Delete’ button for all payment methods;
2. Everything should be deleted. Now, try purchasing the subscription again, and only enter your valid payment details during the checkout process, when prompted by the system;
3. You’re done!

2. Make the payment in private browsing or incognito window

Another trick you can try is to log into your iubenda account from a private browsing window and try to make the payment from there.

Here’s how to open a private window on Chrome:

And on Firefox:

💡 For how to open a private window on other browsers, please check out some resources online since each might have a slightly different process.

3. Take a look at your settings

That’s an important point to have in mind. Check if some of the following tools could be impacting the payment process from working correctly:

• a VPN;
• pop-up blockers;
• an antivirus.

If yes and if you can, disable those for when you are using iubenda and try making the payment again.

4. If possible, try on a different browser

The problem could be linked to the browser you are currently using. We recommend trying on browsers like Firefox.

☝️ Still not working? Our customer care team is here to help!

If you’re still unable to make the payment on iubenda.com after having tried the various tricks above, feel free to reach out by email at info@iubenda.com. We’d be happy to assist you!