After every purchase, iubenda automatically generates and sends an invoice to the email address associated with your account (or a different one you specified).
We always send invoices by email, in both PDF and XML formats. Sometimes, our clients report that attachements don’t display correctly, or that formats are wrong.
When this occurs, unfortunately it has nothing to do with our sending, but with your email server. So there’s nothing we can do on our side. Luckily, you can easily download your invoices from your account. See below!
You can download your invoices together with a summary of active services and plans from within your account area:
Please note:
Beginning January 1st 2019, all invoices will now be generated in electronic format. Click here to jump to the section on e-invoices.
Electronic invoicing came into enforcement on the 1st January, 2019, for businesses operating in Italy. We have, therefore, started issuing e-invoices for everyone.
The actual electronic invoice is an XML file which is downloadable from the invoice section alongside the standard PDF invoice. Invoices will also be sent via email as per usual.
We will also send all e-invoices to the Italian Agenzia delle Entrate’s SDI (Sistema di Interscambio) as required.
New Fields: “Certified Email Address” and “Recipient code for electronic invoicing” are two new fields that will appear in the user invoice if a VAT number has been provided. Neither of these 2 fields are strictly mandatory.
Non-Italy-based users: Your invoices will now be available in both electronic (xml) format and the usual pdf. You have no additional requirement and can ignore the two additional fields in the user invoice.
Italy-based users: So that we’re able to issue your upcoming invoices, you’ll need to provide at least one of the following important pieces of information:
You can add this information by logging into your iubenda Account, clicking on “Review invoicing info” at the bottom of the page and filling in the corresponding fields.
* Please note that in order to make the above fields appear at first, you may need to remove your VAT number and enter it again.
