Why Is My Payment Failing?

The payment for your iubenda subscription isn’t going through? Receiving error messages in your inbox or encountering issues when updating your payment method?

Still not working? Try the steps below!

1. Delete all payment methods saved in your account

If you still have some old payment methods saved in your account, this could be causing issues. The best is to delete all the payment methods that are saved.

Once done, you will have to re-insert your payment info only when prompted to do so at checkout (rather than saving it in your account beforehand). Here’s how:

1. Under ‘Payment Methods’ in your Account & Billing page, hit the red ‘Delete’ button for each payment method;
2. Everything should be deleted. Now, try making the payment for your subscription again, and only enter your valid payment details during the checkout process, when prompted by the system;
3. You’re done!

2. Make the payment in private browsing or incognito window

Another trick you can try is to log into your iubenda account from a private browsing window and try to make the payment from there.

Here’s how to open a private window on Chrome:

And on Firefox:

💡 For how to open a private window on other browsers, please check out some resources online since each might have a slightly different process.

3. Take a look at your settings

That’s an important point to have in mind. Check if some of the following tools could be impacting the payment process from working correctly:

• a VPN;
• pop-up blockers;
• an antivirus.

If yes and if you can, disable those temporarily and try making the payment again.

4. If possible, try on a different browser

The problem could be linked to the browser you are currently using. We recommend trying on browsers like Firefox.