If you sell products or services online, your ecommerce business must include the following 3 legal documents:
Let’s find out why they are so important and what they should include.
The privacy policy is a legal document in which the data owner (the person or entity that runs a website/app) outlines the methods and purposes of its data processing to users, i.e. individuals who visit or use the website/app.
If your website/app collects personal data, you must inform users of this fact by way of a privacy policy: it’s required by law and by third-party services you may use.
All that is required to trigger this obligation is the presence of a simple contact form, Google Analytics, a cookie or even a social widget: if you’re processing any kind of personal data, you definitely need one.
In order to be compliant, your privacy policy must at the very least:
Of course, you also have to provide the identity of the data controller (in practice who establishes “why” and “how” the personal data collected must be processed, usually the site/app owner), so name/company, full address and contact email.
If, as is very likely, your website uses cookies, you must also comply with the ePrivacy Directive (also known as “Cookie Law”). As the website owner, you need to collect user’s consent before cookies are installed on the user’s device.
In order to give consent, users must be informed of data collection activities and choose whether or not to consent to the installation of cookies.
You must then set up a cookie policy in which you:
You want to take a closer look at a cookie policy? Check out our example here:
If you run an ecommerce website, Terms and Conditions are often mandatory: customers must be made aware of the business owner’s rules relating to return, withdrawal or cancellation policies.
Specific instances where Terms and Conditions might be needed are where you:
In general, a good Terms and Conditions document for an ecommerce store should contain the following clauses:
If you’re not a lawyer, creating a Privacy and Cookie Policy and a Terms and Conditions document for your ecommerce store can be a serious headache.
Here’s where iubenda can help: our solutions are built with the strictest regulations in mind like the GDPR, the Cookie Law and the CCPA. They’re:
With our Privacy and Cookie Policy Generator you can create a beautiful, professional lawyer-crafted privacy and cookie policy for your ecommerce store:
With our Terms and Conditions Generator you can easily generate and manage a professional Terms and Conditions document that is:
Attorney-level solutions to make your websites and apps compliant with the law across multiple countries and legislations.
