Heap is an analytics software which captures and analyses user interactions to produce reports based on real-time data of user behaviour on your website or app.
Yes, you do.
If you use Heap on your website or app, then add the relevant Heap Analytics service to your privacy policy. The personal data collected are specified in their privacy policy and Data privacy FAQs. They may include IP address information, geolocation information, and more.
Yes, you do.
Heap may set user, session and event cookies on your visitors’ devices, as stated in their Data Privacy FAQs. Therefore, you’ll need a Cookie Policy as well.
Not sure if your website is installing cookies?
Check out our guide to identify the cookies your site installs in browsers.
In general, websites that use third-party cookies as well as their own cookies for tracking and analytics must comply with the law and to do so are required to obtain the user’s express consent.
If you operate in the EU or could potentially have EU users, you need to comply with the Cookie Law.
Our Privacy Controls and Cookie Solution complies with provisions of the Cookie Law; it allows you to easily inform users, facilitate their consent and includes the option to preemptively block any scripts that could install cookies prior to consent (required in many EU countries)
→ Discover iubenda Privacy Controls and Cookie Solution
Quickly generate a fully customizable cookie banner, seamlessly collect consent, and implement prior blocking with asynchronous re-activation.
With iubenda, you can easily declare which services your website uses to collect data. You can find the “Heap Analytics” service in the Privacy and Cookie Policy Generator.
Not sure what services to select and add to your privacy policy?
Scan your website using the Site Scanner feature of iubenda and get a list of all services used on your website right away.
Trusted by 60.000 clients, iubenda is the easiest and most professional way to generate and manage privacy & cookie policies and terms & conditions, to store and manage user consent, and to comply with the ePrivacy (Cookie Law), the GDPR and the CCPA.
