Privacy Policy of Pai Skincare

This Website collects some Personal Data from its Users.

Personal Data processed for the following purposes and using the following services:

    • Access to third-party accounts

      • Facebook account access

        Permissions: Contact email

      • X account access and Stripe account access

    • Advertising

      • Google Ads conversion tracking, Meta ads conversion tracking (Meta pixel), X Ads conversion tracking, Hotjar Form Analysis and Conversion Funnels, Meta Lookalike Audience, Google Ads Similar audiences, Google Ad Manager and Epsilon (Conversant)

        Personal Data: Trackers; Usage Data

      • Pinterest Ads

        Personal Data: device information; email address; Trackers; unique device identifiers for advertising (Google Advertiser ID or IDFA, for example); Usage Data; User ID

      • Pinterest Conversion Tag

        Personal Data: device information; Trackers; Usage Data

      • Google Campaign Manager 360

        Personal Data: geographic position; Trackers; Usage Data

      • NextRoll

        Personal Data: device information; purchase history; Trackers; unique device identifiers for advertising (Google Advertiser ID or IDFA, for example); Usage Data

    • Analytics

      • Analytics collected directly

        Personal Data: Trackers; Usage Data

      • Google Analytics Advertising Reporting Features

        Personal Data: Trackers; unique device identifiers for advertising (Google Advertiser ID or IDFA, for example); various types of Data as specified in the privacy policy of the service

      • User ID extension for Google Analytics

        Personal Data: Trackers

      • Google Analytics 4

        Personal Data: number of Users; session statistics; Trackers; Usage Data

      • Meta Events Manager

        Personal Data: browser information; city; clicks; country; data relating to the point of sale; page views

    • Collection of privacy-related preferences

      • iubenda Privacy Controls and Cookie Solution

        Personal Data: IP address; Trackers

      • iubenda Consent Database

        Personal Data: Data communicated while using the service; IP address; Trackers

    • Connecting Data

      • Zapier

        Personal Data: city; company name; country; Data communicated while using the service; date of birth; device information; email address; first name; gender; geographic position; language; last name; phone number; Usage Data

    • Contacting the User

      • Contact form

        Personal Data: email address; first name; last name; phone number; User ID; various types of Data

      • Mailing list or newsletter

        Personal Data: city; company name; country; county; date of birth; email address; first name; gender; last name; phone number; physical address; profession; state; Trackers; Usage Data; ZIP/Postal code

      • Phone contact

        Personal Data: phone number

    • Content commenting

      • Disqus

        Personal Data: Data communicated while using the service; Trackers; Usage Data

    • Content performance and features testing (A/B testing)

      • Optimizely

        Personal Data: Trackers; Usage Data

    • Data transfer outside of the UK

      • Data transfers according to a UK adequacy regulation and Data transfer abroad based on standard contractual clauses (UK)

        Personal Data: various types of Data

    • Data transfer outside the EU

      • Data transfer abroad based on consent, Data transfer abroad based on standard contractual clauses, Data transfer to countries that guarantee European standards and Other legal basis for Data transfer abroad

        Personal Data: various types of Data

    • Displaying content from external platforms

      • Fonts.com Web Fonts, Google Fonts, Instagram widget, YouTube video widget and MyFonts

        Personal Data: Trackers; Usage Data

      • Adobe Fonts

        Personal Data: Usage Data; various types of Data as specified in the privacy policy of the service

    • Handling activities related to productivity

      • Gmail

        Personal Data: Data communicated while using the service; Trackers

    • Handling payments

      • Apple Pay, PayPal, Stripe and Google Pay

        Personal Data: various types of Data as specified in the privacy policy of the service

      • Shop Pay

        Personal Data: billing address; data relating to the point of sale; email address; first name; last name; payment info; phone number; privacy choices; product interaction; purchase history; shipping address; Trackers

    • Heat mapping and session recording

      • Hotjar Heat Maps and Recordings

        Personal Data: Trackers; Usage Data; various types of Data as specified in the privacy policy of the service

    • Hosting and backend infrastructure

      • Amazon Web Services (AWS)

        Personal Data: various types of Data as specified in the privacy policy of the service

      • Amazon S3

        Personal Data: Usage Data

    • Interaction with data collection platforms and other third parties

      • Wufoo Widget

        Personal Data: Trackers; Usage Data

      • Hotjar Recruit User Testers

        Personal Data: Trackers; Usage Data; various types of Data

    • Interaction with external social networks and platforms

      • X Post button and social widgets

        Personal Data: Trackers; Usage Data

    • Interaction with live chat platforms

      • Zendesk Chat

        Personal Data: company name; country; Data communicated while using the service; email address; first name; last name; phone number; physical address; Trackers; Usage Data

    • Interaction with online survey platforms

      • SurveyMonkey Widget

        Personal Data: Trackers; Usage Data

      • Hotjar Poll & Survey widgets

        Personal Data: Trackers; Usage Data; various types of Data

    • Interaction with support and feedback platforms

      • Zendesk Widget

        Personal Data: Trackers; Usage Data

    • Location-based interactions

      • Non-continuous geolocation

        Personal Data: geographic position

    • Managing data collection and online surveys

      • SurveyMonkey

        Personal Data: company name; country; Data communicated while using the service; date of birth; email address; first name; gender; geographic position; last name; phone number; physical address; profession; state; Trackers; Usage Data; username

      • Meta lead ads and Hotjar surveys

        Personal Data: Data communicated while using the service; email address; first name; last name; Trackers

    • Managing support and contact requests

      • Zendesk

        Personal Data: various types of Data as specified in the privacy policy of the service

    • Platform services and hosting

      • Shopify

    • Registration and authentication

      • Facebook Authentication

        Personal Data: Trackers; various types of Data as specified in the privacy policy of the service

      • Google OAuth, Instagram Authentication, LinkedIn OAuth, Pinterest OAuth and X OAuth

        Personal Data: various types of Data as specified in the privacy policy of the service

    • Registration and authentication provided directly by this Website

      • Direct registration

        Personal Data: billing address; country; date of birth; email address; first name; gender; language; last name; physical address; Trackers; Usage Data; User ID; various types of Data

    • Remarketing and behavioural targeting

      • X Custom Audiences and Meta Custom Audience

        Personal Data: email address; Trackers

      • X Ads remarketing, Remarketing with Google Analytics, Facebook Remarketing, Google Ads Remarketing, Google Signals and Google Ad Manager Audience Extension

        Personal Data: Trackers; Usage Data

    • Social features

      • Inviting and suggesting friends

        Personal Data: various types of Data

    • Tag Management

      • Google Tag Manager

        Personal Data: Usage Data

      • Segment

        Personal Data: Trackers; Usage Data

    • Traffic optimisation and distribution

      • Cloudflare

        Personal Data: Trackers; various types of Data as specified in the privacy policy of the service

Information on opting out of interest-based advertising

In addition to any opt-out feature provided by any of the services listed in this document, Users may learn more on how to generally opt out of interest-based advertising within the dedicated section of the Cookie Policy.

Further information about the processing of Personal Data

    • Epsilon Abacus

      We work with Epsilon Abacus (registered as Epsilon International UK Ltd), a company that manages the Abacus Alliance on behalf of UK retailers and charities. The participating retailers are active in the clothing, collectables, food & wine, gardening, gadgets & entertainment, health & beauty, household goods, home interiors and travel categories. These retailers and charities share information about their customers and supporters and what they buy or donate.

      Epsilon Abacus processes this information as a processor on behalf of these companies to help them understand individuals’ behaviour and preferences. Epsilon combines information provided by participating retailers and charities with third party data. From this combined information, these companies can tailor their communications, sending individuals suitable offers and appeals that should be of interest to them.

      You can learn more about how Epsilon Abacus processes your personal information in their Privacy Policy, which is available here: https://www.epsilon.com/abacus/services-privacy-policy

    • Selling goods and services online

      The Personal Data collected are used to provide the User with services or to sell goods, including payment and possible delivery. The Personal Data collected to complete the payment may include the credit card, the bank account used for the transfer, or any other means of payment envisaged. The kind of Data collected by this Website depends on the payment system used.

    • The Service is not directed to children under the age of 13

      Users declare themselves to be adult according to their applicable legislation. Minors may use this Website only with the assistance of a parent or guardian. Under no circumstance persons under the age of 13 may use this Website.

    • Personal Data collected through sources other than the User

      The Owner of this Website may have legitimately collected Personal Data relating to Users without their knowledge by reusing or sourcing them from third parties on the grounds mentioned in the section specifying the legal basis of processing. Where the Owner has collected Personal Data in such a manner, Users may find specific information regarding the source within the relevant sections of this document or by contacting the Owner.

    • Automated decision-making

      Automated decision-making means that a decision which is likely to have legal effects or similarly significant effects on Users, is taken solely by technological means, without any human intervention. This Website may use the Users' Personal Data to make decisions entirely or partially based on automated processes according to the purposes outlined in this document. This Website adopts automated decision-making processes as far as necessary to enter into or perform a contract between Users and Owner, or on the basis of the Users' explicit consent, where such consent is required by the law. Automated decisions are made by technological means – mostly based on algorithms subject to predefined criteria – which may also be provided by third parties. The rationale behind automated decision-making is:

      to enable or otherwise improve the decision-making process; to grant Users fair and unbiased treatment based on consistent and uniform criteria; to reduce the potential harm derived from human error, personal bias and the like which may potentially lead to discrimination or imbalance in the treatment of individuals etc.; to reduce the risk of Users' failure to meet their obligation under a contract. To find out more about the purposes, the third-party services, if any, and any specific rationale for automated decisions used within this Website, Users can check the relevant sections in this document. Consequences of automated decision-making processes for Users and rights of Users subjected to it

      As a consequence, Users subject to such processing, are entitled to exercise specific rights aimed at preventing or otherwise limiting the potential effects of the automated decisions taken. In particular, Users have the right to:

      obtain an explanation about any decision taken as a result of automated decision-making and express their point of view regarding this decision; challenge a decision by asking the Owner to reconsider it or take a new decision on a different basis; request and obtain from the Owner human intervention on such processing.

      To learn more about the Users' rights and the means to exercise them, Users are invited to consult the section of this document relating to the rights of Users.

    • Analysis and predictions based on the User’s Data (“profiling”)

      The Owner may use the Personal and Usage Data collected through this Website to create or update User profiles. This type of Data processing allows the Owner to evaluate User choices, preferences and behaviour for the purposes outlined in the respective section of this document. User profiles can also be created through the use of automated tools like algorithms, which can also be provided by third parties. To find out more about the profiling activities performed, Users can check the relevant sections of this document. The User always has a right to object to this kind of profiling activity. To find out more about the User's rights and how to exercise them, the User is invited to consult the section of this document outlining the rights of the User.

    • sessionStorage

      sessionStorage allows this Website to store and access data right in the User's browser. Data in sessionStorage is deleted automatically when the session ends (in other words, when the browser tab is closed).

    • Rights for registered California Users under the age of 18

      California's "Online Eraser" law, part of California's Business and Professions Code Sections 22580-22582, requires operators of certain websites and online services targeting minors to allow registered Users who are under the age of 18 and residents of California to request removal of content they post.

      If a registered User fits that description and posted content on this Website, they may request removal of such content by contacting the Owner or its privacy policy coordinator at the contact details provided in this document.

      In response to this request, the Owner may make content posted by the registered User invisible to other registered Users and the public (rather than deleting it entirely), in which case the content may remain on the Owner's servers. It may also be publicly available elsewhere if a third party copied and reposted this content.

    • Preference Cookies

      Preference Cookies store the User preferences detected on this Website in the local domain such as, for example, their timezone and region.

    • We do not collect Personal Information about California consumers below the age of 16

      We do not knowingly collect Personal Information of California consumers who are below the age of 16 nor do we Sell or Share it.

    • Equal protection of User Data

      This Website shares User Data only with third parties carefully selected to ensure that they provide the same or equal protection of User Data as stated in this privacy policy and requested by applicable data protection laws. Further information on data processing and privacy practices by third parties can be found in their respective privacy policies.

Contact information

    • Owner and Data Controller

      Pai Skincare Ltd, a Limited Company registered in England & Wales (Company Number: 05887401) whose registered address is Milton House Gatehouse Road, Aylesbury HP19 8EA, UK and whose Head Office is 18 Colville Road, London W3 8BL, UK and operating websites at www.paiskincare.com, www.paiskincare.us and www.paiskincare.com.au

      Owner contact email: support@paiskincare.com