Owner and Data Controller
Identity Care Australia & New Zealand Ltd (IDCARE), PO Box 412 Caloundra, QLD, 4551
Owner contact email: privacy@idcare.org
Types of Data collected
Among the types of Personal Data that idcare.org collects, by itself or through third parties, there are:
Cookies; Usage Data; first name; phone number; company name; country; email address; ZIP/Postal code; geography/region; various types of Data; username; state.
Complete details on each type of Personal Data collected are provided in the dedicated sections of this privacy policy or by specific explanation texts displayed prior to the Data collection.
Personal Data may be freely provided by the User, or, in case of Usage Data, collected automatically when using idcare.org.
Unless specified otherwise, all Data requested by idcare.org is mandatory and failure to provide this Data may make it impossible for idcare.org to provide its services. In cases where idcare.org specifically states that some Data is not mandatory, Users are free not to communicate this Data without consequences to the availability or the functioning of the Service.
Users who are uncertain about which Personal Data is mandatory are welcome to contact the Owner.
Any use of Cookies – or of other tracking tools — by idcare.org or by the owners of third-party services used by idcare.org serves the purpose of providing the Service required by the User, in addition to any other purposes described in the present document and in the Cookie Policy.
Users are responsible for any third-party Personal Data obtained, published or shared through idcare.org.
Mode and place of processing the Data
Methods of processing
The Owner takes appropriate security measures to prevent unauthorized access, disclosure, modification, or unauthorized destruction of the Data.
The Data processing is carried out using computers and/or IT enabled tools, following organizational procedures and modes strictly related to the purposes indicated. In addition to the Owner, in some cases, the Data may be accessible to certain types of persons in charge, involved with the operation of idcare.org (administration, sales, marketing, legal, system administration) or external parties (such as third-party technical service providers, mail carriers, hosting providers, IT companies, communications agencies) appointed, if necessary, as Data Processors by the Owner. The updated list of these parties may be requested from the Owner at any time.
Place
The Data is processed at the Owner's operating offices and in any other places where the parties involved in the processing are located.
Depending on the User's location, data transfers may involve transferring the User's Data to a country other than their own. To find out more about the place of processing of such transferred Data, Users can check the section containing details about the processing of Personal Data.
Retention time
Unless specified otherwise in this document, Personal Data shall be processed and stored for as long as required by the purpose they have been collected for and may be retained for longer due to applicable legal obligation or based on the Users’ consent.
The purposes of processing
The Data concerning the User is collected to allow the Owner to provide its Service, comply with its legal obligations, respond to enforcement requests, protect its rights and interests (or those of its Users or third parties), detect any malicious or fraudulent activity, as well as the following:
Analytics, Contacting the User, Displaying content from external platforms, Platform services and hosting, User database management, Handling payments, Managing contacts and sending messages, Interaction with external social networks and platforms, SPAM protection, Traffic optimization and distribution, Hosting and backend infrastructure, Content commenting, Interaction with data collection platforms and other third parties, Registration and authentication provided directly by idcare.org, Tag Management, Managing support and contact requests, Managing landing and invitation pages and Connecting Data.
For specific information about the Personal Data used for each purpose, the User may refer to the section “Detailed information on the processing of Personal Data”.
Detailed information on the processing of Personal Data
Personal Data is collected for the following purposes and using the following services:
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Analytics
The services contained in this section enable the Owner to monitor and analyze web traffic and can be used to keep track of User behavior.
Google Analytics (Universal Analytics) (Google LLC)
Google Analytics (Universal Analytics) is a web analysis service provided by Google LLC (“Google”). Google utilizes the Data collected to track and examine the use of idcare.org, to prepare reports on its activities and share them with other Google services.
Google may use the Data collected to contextualize and personalize the ads of its own advertising network.
In order to understand Google's use of Data, consult Google's partner policy.
Personal Data processed: Cookies; Usage Data.
Place of processing: United States – Privacy Policy – Opt Out.
HubSpot Analytics (HubSpot, Inc.)
HubSpot Analytics is an analytics service provided by HubSpot, Inc.
Personal Data processed: Cookies; Usage Data.
Place of processing: United States – Privacy Policy – Opt Out .
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Connecting Data
This type of service allows the Owner to connect Data with third-party services disclosed within this privacy policy.
This results in Data flowing through these services, potentially causing the retention of this Data.
Zapier (Zapier, Inc.)
Zapier is a workflow automation service provided by Zapier, Inc. that automates the movement of Data between (third-party) services.
Personal Data processed: company name; email address; first name; phone number.
Place of processing: United States – Privacy Policy.
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Contacting the User
Contact form (idcare.org)
By filling in the contact form with their Data, the User authorizes idcare.org to use these details to reply to requests for information, quotes or any other kind of request as indicated by the form’s header.
Personal Data processed: company name; country; email address; first name; phone number; ZIP/Postal code.
Mailing list or newsletter (idcare.org)
By registering on the mailing list or for the newsletter, the User’s email address will be added to the contact list of those who may receive email messages containing information of commercial or promotional nature concerning idcare.org. Your email address might also be added to this list as a result of signing up to idcare.org or after making a purchase.
Personal Data processed: company name; Cookies; country; email address; first name; phone number; ZIP/Postal code.
Integration of Freshsales with Freshchat and/or Freshdesk (Freshworks, Inc.)
If a User provides their email address through the Freshchat widget or a Freshdesk support ticket, the User's email address and other Data may be added to Freshsales, a customer relationship and contact management service (CRM). All services are provided by Freshworks, Inc.
The provision of the email address within Freshchat/Freshdesk is voluntary and serves the main purpose of being contacted for the fulfilling of requests related to support. In addition to making support requests easier to handle, the Owner can make use of the full range of the CRM features provided by Freshsales.
Personal Data processed: company name; email address; first name; geography/region; phone number.
Place of processing: United States – Privacy Policy.
Phone contact (idcare.org)
Users that provided their phone number might be contacted for commercial or promotional purposes related to idcare.org, as well as for fulfilling support requests.
Personal Data processed: phone number.
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Content commenting
Content commenting services allow Users to make and publish their comments on the contents of idcare.org.
Depending on the settings chosen by the Owner, Users may also leave anonymous comments. If there is an email address among the Personal Data provided by the User, it may be used to send notifications of comments on the same content. Users are responsible for the content of their own comments.
If a content commenting service provided by third parties is installed, it may still collect web traffic data for the pages where the comment service is installed, even when Users do not use the content commenting service.
Facebook Comments (Facebook, Inc.)
Facebook Comments is a content commenting service provided by Facebook, Inc. enabling the User to leave comments and share them on the Facebook platform.
Personal Data processed: Cookies; Usage Data.
Place of processing: United States – Privacy Policy.
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Displaying content from external platforms
This type of service allows you to view content hosted on external platforms directly from the pages of idcare.org and interact with them.
This type of service might still collect web traffic data for the pages where the service is installed, even when Users do not use it.
Adobe Fonts (Adobe Systems Incorporated)
Adobe Fonts is a typeface visualization service provided by Adobe Systems Incorporated that allows idcare.org to incorporate content of this kind on its pages.
Personal Data processed: Usage Data; various types of Data as specified in the privacy policy of the service.
Place of processing: United States – Privacy Policy.
Google Fonts (Google LLC)
Google Fonts is a typeface visualization service provided by Google LLC that allows idcare.org to incorporate content of this kind on its pages.
Personal Data processed: Usage Data; various types of Data as specified in the privacy policy of the service.
Place of processing: United States – Privacy Policy.
YouTube video widget (Google LLC)
YouTube is a video content visualization service provided by Google LLC that allows idcare.org to incorporate content of this kind on its pages.
Personal Data processed: Cookies; Usage Data.
Place of processing: United States – Privacy Policy.
Font Awesome (Fonticons, Inc. )
Font Awesome is a typeface visualization service provided by Fonticons, Inc. that allows idcare.org to incorporate content of this kind on its pages.
Personal Data processed: Usage Data.
Place of processing: United States – Privacy Policy.
Google Site Search (Google LLC)
Google Site Search is a search engine embedding service provided by Google LLC that allows idcare.org to incorporate content of this kind on its pages.
Personal Data processed: Cookies; Usage Data.
Place of processing: United States – Privacy Policy.
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Handling payments
Unless otherwise specified, idcare.org processes any payments by credit card, bank transfer or other means via external payment service providers. In general and unless where otherwise stated, Users are requested to provide their payment details and personal information directly to such payment service providers. Idcare.org isn't involved in the collection and processing of such information: instead, it will only receive a notification by the relevant payment service provider as to whether payment has been successfully completed.
Stripe (Stripe Inc)
Stripe is a payment service provided by Stripe Inc.
Personal Data processed: various types of Data as specified in the privacy policy of the service.
Place of processing: United States – Privacy Policy.
PayPal (PayPal Inc.)
PayPal is a payment service provided by PayPal Inc., which allows Users to make online payments.
Personal Data processed: various types of Data as specified in the privacy policy of the service.
Place of processing: See the PayPal privacy policy – Privacy Policy.
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Hosting and backend infrastructure
This type of service has the purpose of hosting Data and files that enable idcare.org to run and be distributed as well as to provide a ready-made infrastructure to run specific features or parts of idcare.org.
Some services among those listed below, if any, may work through geographically distributed servers, making it difficult to determine the actual location where the Personal Data are stored.
Microsoft Azure (Microsoft Corporation)
Microsoft Azure is a hosting service provided by Microsoft Corporation.
Personal Data processed: various types of Data as specified in the privacy policy of the service.
Place of processing: Australia – Privacy Policy.
Amazon Web Services (AWS) (Amazon Web Services, Inc.)
Amazon Web Services (AWS) is a hosting and backend service provided by Amazon Web Services, Inc.
Personal Data processed: various types of Data as specified in the privacy policy of the service.
Place of processing: Australia – Privacy Policy.
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Interaction with data collection platforms and other third parties
This type of service allows Users to interact with data collection platforms or other services directly from the pages of idcare.org for the purpose of saving and reusing data.
If one of these services is installed, it may collect browsing and Usage Data in the pages where it is installed, even if the Users do not actively use the service.
Mailchimp widget (The Rocket Science Group LLC)
The Mailchimp widget is a service for interacting with the Mailchimp email address management and message sending service provided by The Rocket Science Group LLC.
Personal Data processed: Cookies; email address; first name; phone number.
Place of processing: United States – Privacy Policy.
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Interaction with external social networks and platforms
This type of service allows interaction with social networks or other external platforms directly from the pages of idcare.org.
The interaction and information obtained through idcare.org are always subject to the User’s privacy settings for each social network.
This type of service might still collect traffic data for the pages where the service is installed, even when Users do not use it.
It is recommended to log out from the respective services in order to make sure that the processed data on idcare.org isn’t being connected back to the User’s profile.
Facebook Like button and social widgets (Facebook, Inc.)
The Facebook Like button and social widgets are services allowing interaction with the Facebook social network provided by Facebook, Inc.
Personal Data processed: Cookies; Usage Data.
Place of processing: United States – Privacy Policy.
Twitter Tweet button and social widgets (X Corp.)
The Twitter Tweet button and social widgets are services allowing interaction with the Twitter social network provided by Twitter, Inc.
Personal Data processed: Cookies; Usage Data.
Place of processing: United States – Privacy Policy.
LinkedIn button and social widgets (LinkedIn Corporation)
The LinkedIn button and social widgets are services allowing interaction with the LinkedIn social network provided by LinkedIn Corporation.
Personal Data processed: Cookies; Usage Data.
Place of processing: United States – Privacy Policy.
YouTube button and social widgets (Google LLC)
The YouTube button and social widgets are services allowing interaction with the YouTube social network provided by Google LLC.
Personal Data processed: Usage Data.
Place of processing: United States – Privacy Policy.
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Managing contacts and sending messages
This type of service makes it possible to manage a database of email contacts, phone contacts or any other contact information to communicate with the User.
These services may also collect data concerning the date and time when the message was viewed by the User, as well as when the User interacted with it, such as by clicking on links included in the message.
Mailchimp (The Rocket Science Group LLC)
Mailchimp is an email address management and message sending service provided by The Rocket Science Group LLC.
Personal Data processed: company name; Cookies; country; email address; first name; phone number; various types of Data.
Place of processing: United States – Privacy Policy.
HubSpot Email (HubSpot, Inc.)
HubSpot Email is an email address management and message sending service provided by HubSpot, Inc.
Personal Data processed: email address; Usage Data.
Place of processing: United States – Privacy Policy.
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Managing landing and invitation pages
This type of service helps with building and managing landing and invitation pages, i.e., pages for presenting a product or service, where you may add your contact information such as an email address.
Managing these pages means that these services will handle the Personal Data collected through the pages, including Usage Data.
Mailchimp Landing Page (The Rocket Science Group LLC)
Mailchimp Landing Page is a landing page management service provided by The Rocket Science Group LLC, that allows idcare.org to collect the email addresses of Users interested in its service.
Mailchimp Landing Page allows the Owner to track and analyze the User response concerning web traffic or behavior regarding changes to the structure, text or any other component of the created landing pages.
Personal Data processed: company name; email address; first name; phone number.
Place of processing: United States – Privacy Policy.
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Managing support and contact requests
This type of service allows idcare.org to manage support and contact requests received via email or by other means, such as the contact form.
The Personal Data processed depend on the information provided by the User in the messages and the means used for communication (e.g. email address).
Case Management
When calls are made using some of our calling systems, they may be recorded. We tell people when this happens and give them the opportunity to not have the call recorded. If call recording is turned off, clients will in no way be disadvantaged in using IDCARE’s community services. We prefer to record calls so that we can help our Case Managers learn and develop. Senior staff and mentors review the content of case management calls, evaluate the planning advice shared, the client reactions and impacts to advice provided, and the adequacy and accuracy of the content. Case management also results in the collection of an individual’s first name, email address and phone number.
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Platform services and hosting
These services have the purpose of hosting and running key components of idcare.org, therefore allowing the provision of idcare.org from within a unified platform. Such platforms provide a wide range of tools to the Owner – e.g. analytics, user registration, commenting, database management, e-commerce, payment processing – that imply the collection and handling of Personal Data.
Some of these services work through geographically distributed servers, making it difficult to determine the actual location where the Personal Data are stored.
Webflow (Webflow, Inc.)
Webflow is a platform provided by Webflow, Inc. that allows the Owner to build, run and host idcare.org. Webflow is highly customizable and can host websites from simple blogs to complex e-commerce platforms.
Personal Data processed: various types of Data as specified in the privacy policy of the service.
Place of processing: United States – Privacy Policy – Opt out.
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Registration and authentication provided directly by idcare.org
By registering or authenticating, Users allow idcare.org to identify them and give them access to dedicated services. The Personal Data is collected and stored for registration or identification purposes only. The Data collected are only those necessary for the provision of the service requested by the Users.
Direct registration (idcare.org)
The User registers by filling out the registration form and providing the Personal Data directly to idcare.org.
Personal Data processed: company name; country; email address; first name; phone number; state; username; ZIP/Postal code.
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SPAM protection
This type of service analyzes the traffic of idcare.org, potentially containing Users' Personal Data, with the purpose of filtering it from parts of traffic, messages and content that are recognized as SPAM.
Google reCAPTCHA (Google LLC)
Personal Data processed: Cookies; Usage Data.
Place of processing: United States – Privacy Policy.
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Tag Management
This type of service helps the Owner to manage the tags or scripts needed on idcare.org in a centralized fashion.
This results in the Users' Data flowing through these services, potentially resulting in the retention of this Data.
Google Tag Manager (Google LLC)
Google Tag Manager is a tag management service provided by Google LLC.
Personal Data processed: Usage Data.
Place of processing: United States – Privacy Policy.
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Traffic optimization and distribution
This type of service allows idcare.org to distribute their content using servers located across different countries and to optimize their performance.
Which Personal Data are processed depends on the characteristics and the way these services are implemented. Their function is to filter communications between idcare.org and the User's browser.
Considering the widespread distribution of this system, it is difficult to determine the locations to which the contents that may contain Personal Information of the User are transferred.
Cloudflare (Cloudflare Inc.)
Cloudflare is a traffic optimization and distribution service provided by Cloudflare Inc.
The way Cloudflare is integrated means that it filters all the traffic through idcare.org, i.e., communication between idcare.org and the User's browser, while also allowing analytical data from idcare.org to be collected.
Personal Data processed: Cookies; various types of Data as specified in the privacy policy of the service.
Place of processing: United States – Privacy Policy.
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User database management
This type of service allows the Owner to build user profiles by starting from an email address, a personal name, or other information that the User provides to idcare.org, as well as to track User activities through analytics features. This Personal Data may also be matched with publicly available information about the User (such as social networks' profiles) and used to build private profiles that the Owner can display and use for improving idcare.org.
Some of these services may also enable the sending of timed messages to the User, such as emails based on specific actions performed on idcare.org.
Freshsales (Freshworks, Inc.)
Freshsales is a User database management service provided by Freshworks, Inc.
Personal Data processed: various types of Data as specified in the privacy policy of the service.
Place of processing: United States – Privacy Policy.
Client Portal
IDCARE manages a Client Portal,directly or via third-party hosted commercial arrangements (such as Microsoft Azure services), which provides a single online identity management system for individuals that seek to respond to the compromise, misuse and/or protection of their personal, account and credential information. To access the Client Portal IDCARE requires individuals to have undertaken an enrollment process as outlined in the IDCARE Client Portal Terms & Conditions, and consistent with the privacy provisions of this Policy. Users of IDCARE’s Client Portal must first agree to these Terms & Conditions.
Additional protection and response services may be offered and accessible to individuals via the Client Portal. These services, if requiring additional action by users, such as the completion of online forms and the application of response measures by third parties on behalf of clients,are subject to separate IDCARE or third party (if delivered by third parties) Terms& Conditions. Where such services rely on responses by third parties, such as Credit Reporting Agencies, law enforcement, financial institutions, and identity credential issuers, individual users will be subject to the third-party Terms & Conditions and Privacy Policy provisions. This will be made clear in the relevant IDCARE Terms & Conditions.
IDCARE may push alerts to changes detected in relation to an individual’s personal information or account usage detected by IDCARE monitoring, profiling and protection services to individual users. The Alerting function requires users to permit IDCARE to push change notifications to a confirmed mobile phone number and/or email account. The Alerting function within the Client Portal is subject to its own Terms & Conditions, but is also consistent with the provisions of this Policy where privacy matters are concerned.
HubSpot CRM (HubSpot, Inc.)
HubSpot CRM is a User database management service provided by HubSpot, Inc.
Personal Data processed: email address; phone number; various types of Data as specified in the privacy policy of the service.
Place of processing: United States – Privacy Policy.
HubSpot Lead Management (HubSpot, Inc.)
HubSpot Lead Management is a User database management service provided by HubSpot, Inc.
Personal Data processed: various types of Data as specified in the privacy policy of the service.
Place of processing: United States – Privacy Policy.
Information on opting out of interest-based advertising
In addition to any opt-out feature provided by
any of the services listed in this document, Users may learn more on
how to generally opt out of interest-based advertising within the
dedicated section of the Cookie Policy.
Further information about the processing of Personal Data
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Technical Network and device remediation services and “eDiscovery”
Some of the services we provide individuals and organisations involve technical network and device remediation support. In other words, if a computer or business computer network has been impacted by a cybercrime, we can help and deliver services to fix this (this is called network and device remediation). These Services are subject to separate Terms & Conditions, which are also consistent where privacy is concerned with the provisions of this Policy. Such services may collect the following attributes:·
Device security settings;·
Application security settings (such as email and social media);·
Device identification / serial numbers;·
Browser security settings and usage;·
Anti-virus and anti-malware.
We also provide a unique service identifier and may provide a Certificate of Completion. These, along with the attributes collected, may be shared with third-parties that have;
requested IDCARE perform these services for the individual or organisation on their behalf; and/or
would benefit from being informed about new malware, application or related service delivery vulnerabilities.
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Identity Protection and alerting services
Third-parties may search against IDCARE’s verification holdings where agreements are in place between IDCARE and the third party and such searching is conducted in a manner consistent with this Privacy Policy and the Terms & Conditions of any relevant IDCARE service the individual has provided consent to use. Specifically searching by third-parties occurs where the information retained by IDCARE may assist with the investigation by third-parties of alleged indicatable offences (Cwth,States and Territory) or in the case of New Zealand, a Category 3 offence as defined by the Criminal Procedure Act 2011 (NZ). Access is provided on the basis that the subscribing organisation is seeking to detect and/or confirm that an indictable offence may have occurred, including fraud, identity crime and cybercrime related offences.
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Collection and usage of facial imagery
IDCARE captures facial imagery as part of the verification process because the very nature of most identity theft reported by clients to IDCARE involves the compromise of common identity credential information (such as driver licences and passports). Therefore, the collection of facial imagery is an important addition to the verification process and is matched against third-party templates in a manner that does not involve the retention by that third-party of the templated biometric (ie. the measure of an individual’s face). We do this level of verification to reduce risks relating to criminals impersonating identity theft victims in order to access further information about their victim via IDCARE services(something we know impacts other organisations). This information is collected where individuals provide consent for IDCARE to act on their behalf to protect and respond to the theft of their identity information.
Verification involves requesting of third parties whether the biometric template IDCARE has collected about a person is consistent with the biometric template and the related personally identifiable information that is held by the third-party (such as name, date of birth, driver licence or passport number and address). Third parties that may receive such requests from IDCARE include Government identity credential issuers, financial institutions, telecommunications providers, and digital identity issuers and verifiers. IDCARE may deny access to specific services or request an individual to provide alternative information to assist the verification assessment if inconsistencies are found and cannot be resolved.
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Cost recovered services
Services that are cost recovered are subject to their own Terms & Conditions consistent, where privacy is concerned, with this Policy. Cost recovered services may be delivered solely by IDCARE or in conjunction with a third party, and requires such users to make payment and provide personally identifiable information to IDCARE in order for IDCARE to perform this service, such as name, contact details, and payment information.Payment is made via a third-party payment processing platform. 128-bit encryption is used in the processing of such payments and at no point does IDCARE collect, store or share such payment information. Users of this service must agree to the terms and conditions of the third-party payment platform including their own Privacy Policy (a relevant link has been provided on this payment gateway).
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Selling goods and services online
The Personal Data collected are used to provide the User with services or to sell goods, including payment and possible delivery.
The Personal Data collected to complete the payment may include the credit card, the bank account used for the transfer, or any other means of payment envisaged. The kind of Data collected by idcare.org depends on the payment system used.
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Push notifications for direct marketing
Idcare.org may send push notifications to the User for the purpose of direct marketing (to propose services and products provided by third parties or unrelated to the product or service provided by idcare.org).
Users may in most cases opt-out of receiving push notifications by visiting their device settings, such as the notification settings for mobile phones, and then changing those settings for idcare.org or all of the apps on the particular device.
Users must be aware that disabling push notifications may negatively affect the utility of idcare.org.
Besides applicable device settings, the User may also make use of the rights described under User rights in the relevant section of this privacy policy.
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Push notifications based on the User's geographic location
Idcare.org may use the User's geographic location to send push notifications for the purposes outlined in this privacy policy.
Users may in most cases opt-out of receiving push notifications by visiting their device settings, such as the notification settings for mobile phones, and then changing those settings for some or all of the apps on the particular device.
Users must be aware that disabling push notifications may negatively affect the utility of idcare.org.
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Push notifications
Idcare.org may send push notifications to the User to achieve the purposes outlined in this privacy policy.
Users may in most cases opt-out of receiving push notifications by visiting their device settings, such as the notification settings for mobile phones, and then change those settings for idcare.org, some or all of the apps on the particular device.
Users must be aware that disabling push notifications may negatively affect the utility of idcare.org.
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Analysis and predictions based on the User’s Data (“profiling”)
The Owner may use the Personal and Usage Data collected through idcare.org to create or update User profiles. This type of Data processing allows the Owner to evaluate User choices, preferences and behaviour for the purposes outlined in the respective section of this document.
User profiles can also be created through the use of automated tools like algorithms, which can also be provided by third parties. To find out more about the profiling activities performed, Users can check the relevant sections of this document.
The User always has a right to object to this kind of profiling activity. To find out more about the User's rights and how to exercise them, the User is invited to consult the section of this document outlining the rights of the User.
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Personal Data collected through sources other than the User
The Owner of idcare.org may have legitimately collected Personal Data relating to Users without their knowledge by reusing or sourcing them from third parties on the grounds mentioned in the section specifying the legal basis of processing.
Where the Owner has collected Personal Data in such a manner, Users may find specific information regarding the source within the relevant sections of this document or by contacting the Owner.
Cookie Policy
Idcare.org uses Trackers. To learn more, Users may consult the Cookie Policy.
Legal basis of processing
The Owner may process Personal Data relating to Users if one of the following applies:
- Users have given their consent for one or more specific purposes.
- provision of Data is necessary for the performance of an agreement with the User and/or for any pre-contractual obligations thereof;
- processing is necessary for compliance with a legal obligation to which the Owner is subject;
- processing is related to a task that is carried out in the public interest or in the exercise of official authority vested in the Owner;
- processing is necessary for the purposes of the legitimate interests pursued by the Owner or by a third party.
In any case, the Owner will gladly help to clarify the specific legal basis that applies to the processing, and in particular whether the provision of Personal Data is a statutory or contractual requirement, or a requirement necessary to enter into a contract.
Further information about retention time
Unless specified otherwise in this document, Personal Data shall be processed and stored for as long as required by the purpose they have been collected for and may be retained for longer due to applicable legal obligation or based on the Users’ consent.
Therefore:
- Personal Data collected for purposes related to the performance of a contract between the Owner and the User shall be retained until such contract has been fully performed.
- Personal Data collected for the purposes of the Owner’s legitimate interests shall be retained as long as needed to fulfill such purposes. Users may find specific information regarding the legitimate interests pursued by the Owner within the relevant sections of this document or by contacting the Owner.
The Owner may be allowed to retain Personal Data for a longer period whenever the User has given consent to such processing, as long as such consent is not withdrawn. Furthermore, the Owner may be obliged to retain Personal Data for a longer period whenever required to fulfil a legal obligation or upon order of an authority.
Once the retention period expires, Personal Data shall be deleted. Therefore, the right of access, the right to erasure, the right to rectification and the right to data portability cannot be enforced after expiration of the retention period.
The rights of Users based on the General Data Protection Regulation (GDPR)
Users may exercise certain rights regarding their Data processed by the Owner.
In particular, Users have the right to do the following, to the extent permitted by law:
- Withdraw their consent at any time. Users have the right to withdraw consent where they have previously given their consent to the processing of their Personal Data.
- Object to processing of their Data. Users have the right to object to the processing of their Data if the processing is carried out on a legal basis other than consent.
- Access their Data. Users have the right to learn if Data is being processed by the Owner, obtain disclosure regarding certain aspects of the processing and obtain a copy of the Data undergoing processing.
- Verify and seek rectification. Users have the right to verify the accuracy of their Data and ask for it to be updated or corrected.
- Restrict the processing of their Data. Users have the right to restrict the processing of their Data. In this case, the Owner will not process their Data for any purpose other than storing it.
- Have their Personal Data deleted or otherwise removed. Users have the right to obtain the erasure of their Data from the Owner.
- Receive their Data and have it transferred to another controller. Users have the right to receive their Data in a structured, commonly used and machine readable format and, if technically feasible, to have it transmitted to another controller without any hindrance.
- Lodge a complaint. Users have the right to bring a claim before their competent data protection authority.
Users are also entitled to learn about the legal basis for Data transfers abroad including to any international organization governed by public international law or set up by two or more countries, such as the UN, and about the security measures taken by the Owner to safeguard their Data.
Details about the right to object to processing
Where Personal Data is processed for a public interest, in the exercise of an official authority vested in the Owner or for the purposes of the legitimate interests pursued by the Owner, Users may object to such processing by providing a ground related to their particular situation to justify the objection.
Users must know that, however, should their Personal Data be processed for direct marketing purposes, they can object to that processing at any time, free of charge and without providing any justification. Where the User objects to processing for direct marketing purposes, the Personal Data will no longer be processed for such purposes. To learn whether the Owner is processing Personal Data for direct marketing purposes, Users may refer to the relevant sections of this document.
How to exercise these rights
Any requests to exercise User rights can be directed to the Owner through the contact details provided in this document. Such requests are free of charge and will be answered by the Owner as early as possible and always within one month, providing Users with the information required by law. Any rectification or erasure of Personal Data or restriction of processing will be communicated by the Owner to each recipient, if any, to whom the Personal Data has been disclosed unless this proves impossible or involves disproportionate effort. At the Users’ request, the Owner will inform them about those recipients.
Additional information about Data collection and processing
Legal action
The User's Personal Data may be used for legal purposes by the Owner in Court or in the stages leading to possible legal action arising from improper use of idcare.org or the related Services.
The User declares to be aware that the Owner may be required to reveal personal data upon request of public authorities.
Additional information about User's Personal Data
In addition to the information contained in this privacy policy, idcare.org may provide the User with additional and contextual information concerning particular Services or the collection and processing of Personal Data upon request.
System logs and maintenance
For operation and maintenance purposes, idcare.org and any third-party services may collect files that record interaction with idcare.org (System logs) or use other Personal Data (such as the IP Address) for this purpose.
More details concerning the collection or processing of Personal Data may be requested from the Owner at any time. Please see the contact information at the beginning of this document.
Changes to this privacy policy
The Owner reserves the right to make changes to this privacy policy at any time by notifying its Users on this page and possibly within idcare.org and/or - as far as technically and legally feasible - sending a notice to Users via any contact information available to the Owner. It is strongly recommended to check this page often, referring to the date of the last modification listed at the bottom.
Should the changes affect processing activities performed on the basis of the User’s consent, the Owner shall collect new consent from the User, where required.
Definitions and legal references
Personal Data (or Data)
Any information that directly, indirectly, or in connection with other information — including a personal identification number — allows for the identification or identifiability of a natural person.
Usage Data
Information collected automatically through idcare.org (or third-party services employed in idcare.org), which can include: the IP addresses or domain names of the computers utilized by the Users who use idcare.org, the URI addresses (Uniform Resource Identifier), the time of the request, the method utilized to submit the request to the server, the size of the file received in response, the numerical code indicating the status of the server's answer (successful outcome, error, etc.), the country of origin, the features of the browser and the operating system utilized by the User, the various time details per visit (e.g., the time spent on each page within the Application) and the details about the path followed within the Application with special reference to the sequence of pages visited, and other parameters about the device operating system and/or the User's IT environment.
User
The individual using idcare.org who, unless otherwise specified, coincides with the Data Subject.
Data Subject
The natural person to whom the Personal Data refers.
Data Processor (or Processor)
The natural or legal person, public authority, agency or other body which processes Personal Data on behalf of the Controller, as described in this privacy policy.
Data Controller (or Owner)
The natural or legal person, public authority, agency or other body which, alone or jointly with others, determines the purposes and means of the processing of Personal Data, including the security measures concerning the operation and use of idcare.org. The Data Controller, unless otherwise specified, is the Owner of idcare.org.
idcare.org (or this Application)
The means by which the Personal Data of the User is collected and processed.
Service
The service provided by idcare.org as described in the relative terms (if available) and on this site/application.
European Union (or EU)
Unless otherwise specified, all references made within this document to the European Union include all current member states to the European Union and the European Economic Area.
Cookie
Cookies are Trackers consisting of small sets of data stored in the User's browser.
Tracker
Tracker indicates any technology - e.g Cookies, unique identifiers, web beacons, embedded scripts, e-tags and fingerprinting - that enables the tracking of Users, for example by accessing or storing information on the User’s device.
Legal information
This privacy policy relates solely to idcare.org, if not stated otherwise within this document.